This on-site support offering provides you with complete coverage for scheduled maintenance and unscheduled repair labor for a budgeted amount. This helps you protect your capital investment, prevent costly repairs, increase equipment availability, and maximize equipment uptime. STERIS Field Service Representatives will work with you to schedule and manage your parts inventory effectively.

OUR BRONZE LEVEL PROGRAM INCLUDES:

Equipment Maintenance

• Performance Assurance Checks
• Safety Inspections
• Service Audit
• 90-day Warranty on Parts and Associated Labor
• On-site Scheduled Maintenance Labor
• Unscheduled Repair Labor *
• Travel Charges

Customer Support

• Toll-free Phone Support
• Detailed Service Documentation
• Customer Satisfaction System
• Flexible Payment Options

*Under this Bronze Level Program, unscheduled repair labor is “PLUS” option

EQUIPMENT MAINTENANCE
When you invest in our Platinum Level Program, we assign a Field Service Representative to keep your equipment operating to factory specifications. As a part of a large, nationwide technical field staff, this individual has had extensive training on STERIS equipment and receives continuous factory updates and instruction. Your STERIS Field Service Representative can effectively handle all of your maintenance needs.

OUR ON-SITE SCHEDULED MAINTENANCE IS BOTH QUICK AND CONVENIENT
Your STERIS Field Service Representative will inspect, evaluate, and perform routine maintenance on your equipment. We’ll plan our maintenance visits to fit your schedule.

WE PROVIDE COMPLETE REPAIR COVERAGE
With our Platinum Level Program, STERIS provides the parts and labor for all necessary repairs required to help ensure that the unit always operates to factory specifications. This eliminates the inconvenience of additional paperwork and costs associated with unbudgeted and unanticipated repair expenses. Our Field Service Representatives have the knowledge and skills to complete the work – on the spot. They also carry an inventory of commonly used parts so maintenance and repairs can be handled quickly to maximize equipment uptime.

PERFORMANCE ASSURANCE CHECKS AND SAFETY INSPECTIONS HELP TO MAXIMIZE SAFETY
Performance Assurance Checks verify that the equipment is operating according to specifications. Safety inspections are performed on all major machine components and safety devices.

GENUINE STERIS PARTS ARE QUALITY INSPECTED AND BACKED WITH A 90-DAY WARRANTY
If a part is unavailable locally, it will be shipped from our Distribution center that stocks 20,000 individual parts. STERIS parts are quality inspected to ensure superior performance with your equipment.

OUR SERVICE AUDIT ENSURES YOUR COMPLETE SATISFACTION
Because we are committed to the highest standards, all of our Field Service Representatives’ work is subject to review. Each year, our District Service Managers conduct a Service Audit on each of our Field Service Representatives and grade them on:

• Quality of service performed
• Communication with key customer contacts
• Proper completion of service documentation
• Completion of all required safety inspections
• Post-service checks

WE PROVIDE ANSWERS TO YOUR TECHNICAL QUESTIONS
Our Technical Support Center, backed by our Service Engineering Team, has answers to your equipment questions. Our expert staff can:

• Answer technical questions
• Diagnose equipment problems
• Advise on proper equipment operation
• Assist with installation requirements
• Correctly identify parts and supplies
• Track your parts order from entry into the system through shipment to your facility
• Schedule on-site service support

STERIS Customer Support Center
24 hours a day, 7 days a week: 1-800-333-8828

WE HANDLE THE DOCUMENTATION FOR YOU
We provide service documentation immediately after work is completed to help you comply with regulatory guidelines. Our Detailed Service booklet documents our preventive maintenance program, including a checklist of all services performed, the serial numbers of all equipment serviced, and all unscheduled services performed.

YOU CONTROL YOUR SERVICE EXPENSES WITH FLEXIBLE PAYMENT OPTIONS
We offer fixed price plans that secure the price of your contract beyond our 1st Year Preventive Maintenance Program for those customers who wish to have multi-year coverage on their service programs at guaranteed prices. Fixed pricing:

• Protects against rising parts and labor costs
• Minimizes administrative time
• Helps you manage your service budget
• Reduces potential gaps in coverage versus annual renewals

Because contracting offerings vary by customer, STERIS offers flexible payment plans for its services programs. Ask your District Service Manager for more details.

CUSTOMER SATISFACTION: TAKING STEPS TO SERVICE EXCELLENCE
Our Field Service Representatives are measured and rewarded based on direct customer feedback, which helps ensure that they continue to exceed your expectations.